Effective August 1, 2020
Information Provided by You
Smart Pet Parent and our agents, vendors, consultants, affiliates, and other service providers (collectively “Service Providers”) may collect information you provide directly via the Service. For example, we and our Service Providers collect information from you in order to provide you with the information you request from us such to respond to an inquiry you make of us on the Service. We and our Service Providers may ask you to provide personal information when you request information, or sign up to receive offers from third parties partnering with the Service.
Information Collected Automatically
Log Information: Log information is data about your use of the Service, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data, which is stored in log files.
Information Collected by Tracking Technologies: Cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, device fingerprinting, in-app tracking methods, and other tracking technologies now and hereafter developed (“Tracking Technologies”) may be used to collect information about your interactions with the Service or e-mails, including information about your browsing and activity behavior.
Cookies. A cookie is a small text file that is stored on a user’s device, which may be a session ID cookie or tracking cookie. Session cookies make it easier for you to navigate the Service and expire when you close your browser. Tracking cookies help in understanding how you use the Service, and remain longer. The Service may associate some or all of these types of cookies with your devices. Cookies may remain on your device for extended periods of time.
Web Beacons (“Tracking Pixels”). Web beacons are small graphic images, also known as “internet tags” or “clear gifs,” embedded in web pages and e-mail messages. Web beacons may be used to count the number of visitors to the Service, to monitor how users navigate the Service, and to count content views.
Embedded Scripts. An embedded script is programming code designed to collect information about your interactions with the Service. It is temporarily downloaded onto your device from our web server or a third party with whom we work, is active only while you are connected to the Service, and deleted or deactivated thereafter.
Location-identifying Technologies. GPS (global positioning systems) software, geo-filtering, and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location.
Some information about your use of the Service and certain Third-Party Services (defined below) may be collected using Tracking Technologies across time and services and used by us and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain Third-Party Services.
For further information on Tracking Technologies and your choices regarding them, please see “Third-Party Services, Features, and Devices” and “Your Rights and Choices” below.
Information from Other Sources
Use of Information
Information We Disclose – Sharing of Information
Our affiliate companies and Service Providers may receive, or be given access to your information, including Personal Information and Usage Information, and information about your pet(s) in connection with their work with us or on our behalf. Except as otherwise set forth in this section, these Service Providers are prohibited from using your information, including Personal Information, for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.
Sweepstakes, Contests and Promotions
Smart Pet Parent may offer sweepstakes, surveys, contests, and other promotions (hereafter referred to as “Promotion”) jointly sponsored or offered by third parties that may require submitting Personal Information. If you voluntarily choose to enter in or participate in a Promotion, your Personal Information may be disclosed to third parties for administrative purposes and as required by law (e.g., on a winners listing). By entering, you agree to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice, and/or likeness in advertising or marketing materials.
Third-Party Service, Features and Devices
While most of Smart Pet Parent.com content and information is provided in-house, the Service also contains content from and hyperlinked to websites, locations, platforms, and services operated and owned by third parties (“Third-Party Services”). In addition, our Service contains features that allow you to interact with, connect to, or access our Service through certain Third-Party Services and third-party devices (“Third-Party Features”). For example, you use a Third-Party Feature when you access an insurance provider through a hyperlink on our Service. Remember that third parties may use Tracking Technologies to independently collect information about you and may solicit Personal Information from you. Also, if you use a Third-Party Feature, both we and the applicable third party may have access to and use information associated with your use of the Third-Party Feature. If you publicly reference our Service on a Third-Party Service (e.g., by using a hashtag with Company or Service in a tweet or post), we may use your reference on or in connection with our Service.
Our Service also contains Tracking Technologies operated by third parties. For example, analytics services such as Google Analytics, may use Tracking Technologies on our Service to help us analyze your use of the Service, compile statistic reports on the Service’s activity, and provide other services relating to the Service activity and internet usage. Similarly, ad service services, advertisers, and other third parties may use Tracking Technologies on our Service and Third-Party Services to track your activities across time and services, and tailor ads to you based on your activities, which may include sending you an ad on a Third-Party Service or third party device after you have left the Service (“Internet-based Advertising”).
Accessing Your Information
You have the right to/may access, update, or remove certain information that you have voluntarily submitted to us through the Service by sending an email to us (see the Contact Us page on the Service). We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Tracking Technologies Generally
Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionality and options so you may need to set them separately. With respect to any future mobile apps, you can stop all collection of information via an app by uninstalling the app. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain location-based services, by adjusting the permissions in your mobile device.
Please be aware that if you disable or remove Tracking Technologies some parts of the Service may not work and that when you revisit the Service, your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Your browser settings may allow you to automatically transmit a “do not track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “do not track” signals or other mechanisms. For information on “Do Not Track”, visit http://www.allaboutdnt.com.
Analytics and Advertising Tracking Technologies
You may exercise choices regarding receipt of Interest-Based Advertising by submitting opt outs. Some of the advertisers and Service Providers that perform advertising-related services for us and our partners may participate in the Digital Advertising Alliance (“DAA” Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-Based Advertising, visit http://www.aboutads.info/choices and http://aboutads.info/appchoices for information on the DAA’s opt-out program for mobile apps. Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see http://www.networkadverstising.org/choices/. Please be aware that, even if you are able to opt-out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer received any targeted content and /or ads (e.g., from other ad networks). Service and the company are not responsible for effectiveness of, or compliance with, any third parties’ opt out options or programs or the accuracy of their statements regarding their programs.
You can opt-out of receive certain promotional communications (emails) from us at any time by following the instructions as provided in newsletters or in emails to click on the unsubscribe link, or by emailing us via the Contact Us page on the Service. Please note that your opt-out is limited to the email address and device used and will not affect subsequent subscriptions or non-promotional communications such as those about your subscription, transactions, servicing or company’s ongoing business relations.
California Privacy Rights
California’s “Shine the Light” law permits users of Service residing in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt in to, or opt out of, this type of sharing.
Smart Pet Parent may share personal information as defined by California’s “Shine the Light” law with third parties and /or affiliates for such third parties’ and affiliates’ own direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, please email us via the Contact Us page on our site, or send us a letter to Smart Pet Parent located at 660 Sacramento St, Suite 200, San Francisco, CA 94111. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and zip code. Please note that Service nor company are not required to respond to requests made by means other than through the provided email address or postal delivery address.
Any California residents over the age of thirteen (13) and under the age of eighteen (18) who have registered to use the Service and posted content or information on the Service can request that such information be removed from the Service by sending an email to us via the Contact Us page of our site. Requests must state that the user personally posted such content or information and detail where the content is posted. We will make reasonable good faith efforts to remove the post from prospective public view.
The Service is intended for a general audience and not directed to children under thirteen (13) years of age. Service does not knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) in a manner that is not permitted by COPPA. If you are a parent or guardian and believe Service has collected such information in a manner not permitted by COPPA, please email us via the Contact Us page of the Service, or send us a letter to Smart Pet Parent located at 660 Sacramento St, Suite 200, San Francisco, CA 94111, and we will remove such date to the extent required by regulation.
Smart Pet Parent takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration or destruction. These measures include computer safeguards and secured files. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information collected through our Service.